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Refunds & returns


Eligibility for Refunds

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within [number of days, e.g., 7 days] of receiving the item. We will arrange for a return or exchange based on the specific situation.
  • Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. If the order has been shipped, the refund will be processed as a return following our standard return policy.



Return and Refund Process

  • Contact Customer Service: To initiate a refund, please contact our customer service team either by phone or email. Provide your order details and the reason for the refund request.
  • Return Authorization: If your refund request is approved, we will provide you with a return authorization number and instructions on how to return the item. Please note that unauthorized returns may not be accepted or refunded.
  • Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a damaged or defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
  • Refund Processing: Once we receive the returned item, we will inspect it to ensure it is in its original condition. Upon verification, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.





Refund Timeline

  • Refund processing times may vary depending on the payment method and financial institution. Typically, refunds are processed within [number of days, e.g., 5-7 business days] after we receive the returned item.

Non-Refundable Items

Certain items may be non-refundable, such as downloadable digital products, gift cards, or items marked as final sale. Please check the product description or contact our customer service for clarification.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.

Please note that this refund policy is subject to change. We encourage you to review our refund policy periodically for any updates or modifications.